SUPPORT
We read every email. Typical response time: within 48 hours.
Get in touch
Email support@powderrealty.haus with a clear description of what you're seeing and — if possible — a screenshot. If your question is about a specific property, include the property URL.
Frequently asked
Where does your property data come from?+
We aggregate public listings from regional real estate portals (SUUMO for Japan, Homegate for Switzerland, and others) plus short-term rental data from Airbnb. Prices are converted to USD for comparison and refreshed weekly.
The price I see in the app doesn't match the listing+
Property prices can move daily. If a price looks wrong, open the original listing (the 'View original listing' button on any property) — that's the authoritative source.
How do I turn off push notifications?+
On iOS: Settings → Notifications → Powder Realty → Allow Notifications off. On Android: long-press the Powder Realty icon → App info → Notifications → turn off.
How do I delete my data?+
Email support@powderrealty.haus with “Delete my data” in the subject line. We'll remove your email from alerts, delete any saved push tokens, and confirm within 30 days.
Can I get alerts for a specific resort or price range?+
Yes — open the dashboard, apply your filters, then click Set alert. We'll email you whenever a new matching property appears or an existing one drops in price.
Is there a free version?+
Yes. The map, property listings, saved properties, and basic alerts are free. A Pro tier unlocks unlimited saved properties, more detailed filters, and the full CSV export.
Can I list my own property?+
Not yet — we aggregate public listings only. If you're an agent interested in a paid placement, email support@powderrealty.haus.
Reporting a bug
Email support@powderrealty.haus with:
- What you were trying to do
- What happened instead
- Device and OS version (e.g. iPhone 15, iOS 17.4)
- A screenshot, if you can